1.1 The program is a public offering directed to the customer.

1.2 These provisions define the procedure for participation in the Program, accumulation and/or reduction of My Rewards points, as well as other Terms of the Program.

1.3 The Program aims to increase the level of continuous relationship with the customer when using the Bank's products, encouraging the customer to make more cashless transactions using the Card when making day-to-day payments.

1.4 The Participant can receive 24/7 support within the Program by calling 86 86 or +374-8000-8686.

2.1 The Cardholder meeting the criteria defined by these provisions becomes a Program participant by giving his/her consent to the Program in the manner provided for in "AEB Mobile/AEB Online" system.

2.2 By agreeing to the Program the Participant accepts the Terms and Requirements of participation to the Program, including the changes to unilateral provisions by the Bank later in the Program.

2.3 The operation of the program is valid for 5 (five) years. The validity period of the program can be extended by the Bank.

2.4 The Participant accepts the terms and provisions for the entire period of the Program.

2.5 The Bank has the right to refuse (terminate) the Cardholder's participation in the Program, unilaterally refuse the accrual of My Rewards points, reset the already accrued My Rewards points in the cases defined by the Program. The Bank does not include as well as has a right to unilaterally exclude the people from the list of participants whose transactions (behavior) are classified as suspicious by the Bank.

2.6 The Customer meeting the defined criteria but not having access to the Program and is interested in participating in the Program may apply to the Bank to become a Program participant during the Program validity period.

3.1 The bank accrues My Rewards points per the MCC code (Merchant Category Code) of the transaction, type of transaction and place of execution (local or international) in accordance with the rates approved the Bank which the Participants can get familiar with from the information bulletin of the Bank's Payment Card and Card Account.

3.2 The Bank may carry out promotions or special offers for the Participants of the Program within which additional My Rewards points may be accrued to the My Rewards Account of the Participant in accordance with the terms of the promotion. The terms of each promotion within the Program are an integral part of the Program.

3.3 The information on My Rewards points is presented to the customer in "AEB Mobile/ AEB Online" system.

4.1 The My Rewards points are not transferable are cannot be combined with the points received from other accounts, except for cases when it is directly allowed by the Bank.

4.2 The points accumulated may be exchanged with

• 4.2.1 the following prizes of the companies cooperating with the program:
  • Hotel bookings,
  • Flight bookings,
• 4.2.2 Conversion of points into cash,
• 4.2.3 Execution of cashless payments through points,
• 4.2.4 Other payments available in the program.

5.1 The My Rewards points are calculating after the Bank's processing and settlement of the transactions within 5 (five) business days after the Bank's processing and settlement of the transactions, and are made available for the use starting from the moment of the replenishment of points in the AEB Rewards account.

5.2 In case of card closure the My Rewards points are not reversed and continue to be credited to the AEB Rewards account.

5.3 The participant is entitled to submit an inquiry, application, claim to the Bank in case of a disagreement with the calculation, accrual, withdrawal or reversal of My Rewards points mentioning the grounds of disagreement to which the Bank responds within ten working days.

5.4 In case of refund/reverse of the cardholder's transaction, the amount of My Rewards points in the current and subsequent calculation periods is reduced by the amount accrued for the given transaction and is added to the My Rewards account.

5.5 The points may have a validity period, in which case the Participants may use the My Rewards points till expiration date. Information on the validity period of My Rewards Points is presented together with the My Rewards Point

5.6 The Bank is entitled to reverse the My Rewards points of the Participant and terminate the participation to the Program (about which the Bank notifies the Cardholder within 3/three/ working days) in the following cases:

• 5.6.1 The terms of the Program have been violated and have not been met by the participant.
• 5.6.2 The participant abused the right of receiving My Rewards points, which the Bank assesses as unilateral.

6.1 By taking part to the Program the Cardholder also gives his/her consent to the following:

• 6.1.1 The client accepts the Terms of the Program till the expiry of the Program.
• 6.1.2 The client submits a written application to the Bank to withdraw from the Program based on which the Bank terminates the Client's participation to the Program by notifying the client thereof within 3 (three) banking days.
• 6.1.3 The accrued My Rewards points also include the taxes.
• 6.1.4 The Bank bears a responsibility for ensuring the accrual of My Rewards Points in accordance with the Program and the fulfillment of tax obligations arising from the Cardholder's transactions.
• 6.1.5 The losses incurred by the Participant in connection with the implementation of the Program, payments and other costs are non-refundable by the Bank.
• 6.1.6 The Bank is not responsible for wrong accrual of My Rewards points in cases of incorrect accrual of points as a result of receiving incorrect information about the transaction at the trade and service outlets and/or the Banks servicing it.
• 6.1.7 The Bank is entitled to make amendments and /or supplements to the Program unilaterally which the Bank will publish on the Bank's website at www.aeb.am seven working days prior to their entry into force
• 6.1.8 The client agreed to receive marketing offers, ads and/or other informational materials related to the Program.
• 6.1.9 The participant accepts all the Terms and Requirements defined by the Program.

7.1 By taking part in the program the Cardholder gives his/her consent to the following:

• 7.1.1 The personal data of the Customer, which may include the name, surname, patronymic, gender, birth data, passport data, citizenship, occupation, data on job and revenue, employer, education, family status, job, home and mobile phone numbers, residency status, loan obligations of the client, Bank deposits, accounts and/or other property data will be processed by the Bank.
• 7.1.2 The Bank discloses/provides/ the Client's personal data, the Client's Bank secrecy, hereinafter referred to as Confidential Information, in the following cases:
  • 7.1.2.1 The confidential information has been disclosed to the third party in order to implement the Program,
  • 7.1.2.2 The confidential information is provided to the third party to provide the Bank's services to the client,
  • 7.1.2.3 The requirement to provide confidential information to a third party is envisaged by RA (Republic of Armenia) legislation,
  • 7.1.2.4 The Client has given consent to provide confidential information to a third party for a purpose other than that specified in this part.

7.2 The Bank uses the Participants' information for the following purposes:

• 7.2.1 Coordinate and manage the program,
• 7.2.2 The accrual, settlement and control of My Rewards points,
• 7.2.3 Communication including program updates, claims and recommendations.

7.3 The client undertakes to provide full, accurate and trustworthy information regarding the Personal data of the Client, as well as will provide the information on changes thereof within 3/three/ banking days following their occurrence even after he/she becomes aware of the provision of incorrect information, he/she will immediately present to the Bank the accurate information and the grounds, in case of failure to do so the customer will bear the responsibility for the negative consequences.

7.4 The Bank is entitled to take the possible security measures to protect the personal data of the Participant from unauthorized access, disclosure, changes and cancellation.

7.5 In case of a third party disclosure of the Confidential information by the Bank in accordance with the terms of the program the Bank bears responsibility to warn the third party that the latter is responsible for not disclosing the Confidential Information upon receipt, as well as responsibility to fully compensate the damages caused to the Cardholder/Bank/ as a result of non-fulfilment of that obligation.

7.6 The Bank may update the policy of Program Confidentiality from time to time, the information about which will be published on the Bank's website www.aeb.am.

8.1 All disputes and disagreements related to the calculation, accrual and withdrawal of My Rewards points are resolved through negotiations between the Bank and the Participant on the basis of goodwill and mutual understanding. In case of disagreement, the dispute is subject to settlement RA competent court in accordance with RA Legislation.